After two years in Florida finally had out first "home invasion", there was noise coming from the attic. Contacted First Call and they scheduled a visit that day, William altered his schedule to accommodate my need. They showed up promptly and assessed the situation, walked me around my house to show me where my house was vulnerable to attack. He then discussed a plan to address it step by step, discussed cost, and scheduled the first follow up call in a few days. Could not be happier with the responsiveness and thorough approach! Highly recommended.